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How turbo x500 Handles Your Personal Data

At turbo x500, we collect only what we need to run your account securely and process deposits via DANA, OVO, GoPay and QRIS without delay.

Data collected at account creationDANA, OVO, GoPay & QRIS transaction recordsCookie & session data policyYour right to access or delete dataContact path for privacy requests

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What Data We Collect and Why

turbo x500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with turbo x500, we collect your name, email address, phone number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS — precisely the fields needed to verify your identity and route withdrawals to the correct wallet. We also log

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device type, IP address and session timestamps to detect unusual login patterns and keep your account secure. We do not sell your data to third parties. Data retention periods depend on local law, and we delete inactive account records in line with applicable Indonesian data protection
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obligations. If you are in Semarang or anywhere else in Indonesia, the same retention rules apply to your account equally.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy requests — whether you want to access, correct or remove your personal data — go directly to our dedicated privacy team. We aim to respond within 72 hours on working days. You can reach us through any of the three channels below; live chat is available 07:00–23:00 WIB daily, and email requests receive a written acknowledgement within one business day.

Team online

Live Chat

Open the chat widget inside your account dashboard between 07:00 and 23:00 WIB. Quote 'Privacy Request' in your opening message so our team routes you to the correct department immediately.

Email Support

Send your data request to our privacy inbox with your registered email address as the sender. We issue a written acknowledgement within one business day and a full resolution within 72 working hours.

Account Dashboard

Log in, go to Account Settings, and select 'Data & Privacy'. From there you can download a copy of your stored data or submit a deletion request without contacting support at all.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Every measure listed here is active on your account right now — not a future roadmap item.

Encrypted Storage

All personal data — including your DANA and GoPay wallet identifiers — is stored using AES-256 encryption at rest. No plain-text personal records exist in our database at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can opt out of analytics cookies at any time via the Cookie Settings panel in your account.

Account Security

Two-factor authentication is available on your account settings page. We strongly encourage you to enable it, especially if your QRIS or OVO wallet is linked to your account for withdrawals.

Data Retention

We hold your transaction records for as long as required by applicable Indonesian law. After your account has been closed and the mandatory period has passed, we delete your personal data from live systems.

Access Requests

You have the right to request a full export of the data we hold on your account. Submit the request through Account Settings or via email, and we will deliver a structured data file within 72 working hours.

Third-Party Sharing

We share data with payment processors such as DANA and GoPay only to the extent needed to complete your transaction. We do not share your data with advertisers or data brokers under any circumstances.

Your Privacy Policy Questions, Clearly Answered

The questions below reflect what we hear most often from people in Indonesia who want to understand exactly how their data is handled on turbo x500. If your question is not covered here, use the live chat channel between 07:00 and 23:00 WIB or submit an email request and we will respond within one business day.

We collect your name, email address, phone number and the payment identifier you link — such as your DANA wallet ID or OVO phone number. We also log your device type and IP address to protect against unauthorised login attempts.

We share data only with payment processors — DANA, OVO, GoPay and QRIS — strictly to complete your transactions. We do not sell, rent or trade your personal data with advertisers, data brokers or any other commercial third party.

Retention periods depend on local law. Under Indonesian data protection obligations, we keep transaction records for the legally required period, then delete your personal data from our live systems once that window closes.

Yes. Log in, go to Account Settings and select 'Data & Privacy', then choose 'Export My Data'. We will prepare a structured file and deliver it within 72 working hours. Alternatively, send the request by email from your registered address.

Submit a deletion request through Account Settings under 'Data & Privacy', or contact us by email or live chat. We process deletion requests within 72 working hours, subject to retention periods that depend on local law.

We use session cookies to maintain your login and optional analytics cookies to understand page usage. You can disable analytics cookies at any time in the Cookie Settings panel inside your account without affecting your ability to deposit or withdraw.

Minor details such as your display name can be changed directly in Account Settings. For verified identity fields, contact our support team via live chat between 07:00 and 23:00 WIB or by email, and we will guide you through the correction process.

How turbo x500 Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Dashboard

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Policy

Account Security

Data Retention

Access Requests

Third-Party Sharing

Your Privacy Policy Questions, Clearly Answered

01 What personal data does turbo x500 collect when I open an account?

02 Does turbo x500 share my data with third parties?

03 How long does turbo x500 keep my personal data after I close my account?

04 Can I request a copy of all the data turbo x500 holds on me?

05 How do I ask turbo x500 to delete my personal data?

06 What cookies does turbo x500 use and can I turn them off?

07 How do I update incorrect personal data on my turbo x500 account?

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